New setting since factory reset

[s1lentnightz]

I'm using an S24 Ultra. I wanted to start fresh and factory reset my phone, but I noticed that ever since I did a factory reset, I have a new feature called remote management. Which I've never had before... Is that normal? Also, I've checked for software updates for both the Google Play system update and the Samsung one, and they both say up to date. I feel bad that I keep bothering people here with silly questions, but you guys are nice and a lot more helpful than contacting support.

[RedDogRabbit]

That looks like something you'd have on a device that was owned / administered by someone else.. ie: Employer provided device? 

[s1lentnightz]

No. I've bought it myself (well im paying it off through my carrier) but I never had it until I reset my phone

[s1lentnightz]

When I click on it it says something about connecting to a customer service person to help me. But I've never had it before which is odd

[RedDogRabbit]

Oh, that looks like you opened the Samsung Members app & Clicked on Support > Remote Management, which would allow Samsung tech support to access your device.

 

[s1lentnightz]

No no. Sorry maybe im not wording it correctly. I reset my phone yesterday and I wanted to look through settings because I was bored. And scrolled down and saw a button called "remote management"

[s1lentnightz]

But when I click on it. This pops up

[RedDogRabbit]

Did you contact Samsung's Canadian Customer Support Chat?

That's what they would use to access & diagnose / help you with issues on your device.

Or did you download Samsung's Smart Tutor from the Galaxy Store? 

 

[s1lentnightz]

Yeah, I never have done that. It's not a big issue it's just odd it wasn't there before lol. I just wanted to make sure my device isn't broken lol

[RedDogRabbit]

I just edited my previous reply, did you download Samsung's Smart Tutor from the Galaxy Store?