New setting since factory reset

[s1lentnightz]

I'm using an S24 Ultra. I wanted to start fresh and factory reset my phone, but I noticed that ever since I did a factory reset, I have a new feature called remote management. Which I've never had before... Is that normal? Also, I've checked for software updates for both the Google Play system update and the Samsung one, and they both say up to date. I feel bad that I keep bothering people here with silly questions, but you guys are nice and a lot more helpful than contacting support.

[s1lentnightz]

When I clicked on the remote management button it automatically started installing smart tutor

[RedDogRabbit]

Well, that answers your question. 

[Dipojjal · Accepted solution]

This is simply a tool for support to help you out and control your phone remotely if you need them to help you troubleshoot an issue with the software. Don't worry about it because when you need help you can contact Samsung and authorize a service personnel to control your phone remotely at the comfort of you sitting at home while resolving your issue.

[s1lentnightz]

Oh alright thank you both. Do you know why it wasn't there before?

[RedDogRabbit]

It's not on any of my devices, which is why I was asking if you:

• a) Contacted Samsung for support. 
• b) Downloaded Samsung's Tutor from the Galaxy Store. 
•  

[s1lentnightz]

Oh yeah I've never done neither. 🤔 thanks to both of you though. Sorry if I was being difficult lol

[RobertZ]

I have that setting on my S25 which I purchased directly from Samsung.

[Helenna]

Hi s1lentnightz,

Remote Management is a built-in support tool that allows Samsung support to remotely connect to your device but only with your explicit permission to help troubleshoot issues or guide you through settings.

You stay in full control:

• You must initiate or approve any remote session.

• It’s a one-time connection, and support staff cannot access your phone without your consent.

It’s normal to see this after a reset, and it’s just another tool to make life a little easier when things go wrong.

We're glad to see that the issue is resolved! If you ever run into anything else or have questions about your Galaxy device, feel free to reach out.

Thank you.