No network anything

[Jojojellybean85]

A month ago my phone stopped being able to send text messages, make phone calls or do anything with data. When I try it says ' no network service'. Then I noticed in the top left it says ' NO SIM', in the top right there is now a 🚫 (but black in color) where the data bars used to be and when I swipe down for my phone setting my airplane button is light blue and won't turn off. I have tried everything I possibly can from a forced shut down, to resetting my network settings and lastly, I factory my phone. Ouch. Everything is still the same. And I did try another Sim card in my phone. My warranty was up 2 weeks ago. I figured it was an easily fixable problem so I left it until I had time and lost my warranty window. I know, I know......

Anyone? Please don't tell me I'm outta luck cuz that would be painful to hear! Thank you!

[thebrez]

It could be because of the Android 12 software update

[RedDogRabbit]

Can't really see any connection between the two honestly. 

They said they Factory Reset as well, so I'm more inclined to think that it's either a Carrier / Billing issue, or a Hardware SIM / SIM card slot issue. 

[thebrez]

Did the recovery /cache thing and it seems to be okay . All other steps were okay.

[Jojojellybean85]

My phone says it is up to date. I wouldn't have checked that unless you said something so thank you! I appreciate your time.

[RedDogRabbit]

Even though you already tried a different SIM, it's possible that the replacement SIM is also damaged / defective? 

Open Samsung Members app & Click on Support & Diagnostics > View Tests & run the Diagnostics for the SIM card.

Do you get any error message from the test?

If there's no error, have you contacted your Carrier?

If there IS an error running the test for the SIM, then you may want to visit a Samsung Service center to get your device checked out.

Make sure that your SIM is new & ACTIVE with your Carrier.

Samsung Service center location link below. 

https://www.samsung.com/ca/support/service-center/

[Jojojellybean85]

Thank you. I did a diagnostics and it said the SIM was good. I did contact my carrier a last week and the guy said he would reset my imei remotely and if he did do it it didn't change anything.

[RedDogRabbit]

They are not actually resetting the IMEI, just your network services, using the IMEI. The IMEI is kinda like your device's digital finger print.

The easiest thing to try is even though the Diagnostics didn't find any issues with the SIM, would be to pick up a new one anyway, and it should be free as well.

If a new SIM does not work, then yeah probably a visit to a Samsung Service center.. 

[Jojojellybean85]

I will pick up a new SIM card tomorrow and give it a try. Thank you for your advice.

[SnowCat19]

I was going to say the same thing, it could be a SIM card issue as that is what connects you to your network or it could also be a defective sim card slot on your phone that is not reading the sim card correctly.
Do you have another spare device you can try to put your sim card in? Or try it in a friend's device? Just to eliminate all possible situations.