Original topic:

S23 Ultra Slow charging issues

(Topic created on: 05-22-2024 04:57 AM)
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Meet
Active Level 3
Options
Galaxy S
Hello everyone, is anyone facing very slow charging with S23 Ultra after the 6.1 update that recently came in. I am using the 25W adapter which used to charge pretty fast (Super Fast Charger). Not sure what is happening because now it says 1 hr 5m to charge.
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6 Comments
Vic20
Active Level 10
Galaxy S
No issues with super fast charging. Try clearing cache partition and see if that resolves the issue. Or toggle the setting, reboot and toggle again?
RedDogRabbit
Expert Level 5
Galaxy S

Nope, no issues with my S23 Ultra One UI V6.1. 

You don't say from what battery percentage it's taking 1 hour 5 minutes to reach 100% from?

It could also be an issue with Device Care's estimate of how long it will take to reach 100%

Device Care says that it'll take 26 minutes from 83%, but another app I use says 13 minutes.

But I did just recently clear both Cache & Data for Device Care... so it's likely "learning" again on my device. 

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Meet
Active Level 3
Galaxy S
It took nearly 15 mins from 20% to 23% even with super fast charger connected. It is very fast when charging at lower percentage. It says 1hr and 3 min to reach 80% because I have battery protection on.
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RedDogRabbit
Expert Level 5
Galaxy S

Open the Samsung Members app & Click on Support & run the Phone Diagnostics for the USB Connection, Cable Charging & Battery. See you get any error messages. 

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Meet
Active Level 3
Galaxy S
No errors at all 😑
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Helenna
Moderator
Moderator
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Galaxy S

Hi Meet, we appreciate your efforts in trying all the necessary troubleshooting steps to solve the Slow charging issue on your Galaxy S23 Ultra.

Unfortunately, nothing works as a last resort, please perform backup and factory reset the device by following the steps in the given links.

https://www.samsung.com/ca/support/mobile-devices/galaxy-phone-back-up-and-restore-data/

https://www.samsung.com/ca/support/mobile-devices/galaxy-phone-perform-a-factory-reset/

Thank you.