S5e tab has died after software update !!! Blue screen of death !

[Toolman1]

So, my Galaxy S5E tab updated & now it's stuck on the blue screen of death, It's been on charge for 3 hours, I;ve rebooted it 10 times & it's still stuck on this screen - please advise how I can get my tab operational again!!

 

[SCH1]

My deepest sympathies and condolences in this time of grief for you 😑

[Tallman]

Took it to autorized repair store. Seems like hardware problem.

[Valeriya]

Hi Toolman1, As you have done all the troubleshooting steps. We suggest you get the device examined by the technician to get it repaired. I request you please reach out to live chat support by using the link below and they will help you with the service ticket. Please make sure you keep the pictures and BOS(Bill Of Sale) handy for review. www.samsung.com/ca/livechat Samsung is offering Door to Door service: For In-warranty: We will arrange a convenient and safe pick-up service solution at your home. Contact us at 1-800-SAMSUNG, LIVE CHAT or text WECARE (932273) and we will assist in diagnosing your device through Samsung Remote Service. We will also arrange service pick-up and delivery if repair is required and will clean your product prior to delivery. If service pick-up is required, you will receive a FedEx shipping waybill from our agents via email. Once you have received your waybill, please schedule a convenient pick-up time for your device at your home by calling FedEx at 1-800-GoFedEx (1-800-463-3339). The health and safety of our customers, employees and partners remain our top priority. For all services requiring pick-up and delivery, please see https://www.fedex.com/en-ca/coronavirus.html for details on how FedEx is responding to COVID-19. Samsung will pay for the cost of shipping by FedEx from your home to the service centre and from the service back to your home. For repairs that are under the manufacturer’s warranty, there is no charge for the service to perform the repair for In-Warranty devices. For repairs that are Out-of-Warranty, our Authorized Service Centre will determine the repair required and contact you with a repair quote and you will pay the service centre directly. In certain circumstances, an inspection fee may apply for any refused repair quotations.

[RobertZ]

Try putting it in download mode then either a) plug it into PC and use Smart Switch emergency recovery or b) plug it into PC and use Odin to flash the firmware.

[CHMultimedia]

RobertZ is right, that's a software issue. The update wasn't installed properly. It's expecting the latest, Android 11 release but is currently running the previous version, the Jan patch. Only way around is to reflash it. A service centre can do that for you but using Smart Switch PC is the fastest way as it will not require you to travel to a service centre.