S9+ volte WIFI CALLING / video calling issue

[진시형]

Just got this S9+ From Rogers. I noticed I don't have the video calling on my dialer.. nor wificalling in my setting. I do have video calling in my connection settings and it is on. But when I place a call the phones connection drops from LTE to 4g... I tried my sim back in my old phone (s8+) and the video calling feature / volte/ wificalling pop back up..I've called Roger's several times but they seem clueless as to why I don't have these features... I noticed that when I inserted my sim for the first time into this phone. it rebooted but never installed any Rogers apps... I've factory reset my phone twice since. and it has not resolved the issue.... does this phone come with these features or is it so new that they will be enabled in an ota update?

[kev15]

i got the same problem with my S8+, reset all your Network setting and your APN and reboot your phone. let me know if it work!

[진시형]

I did.... nothing...still the same.... :(

[kev15]

maybe this gonna be repaire on next update 😔

[진시형]

but my s8+ doesnt have this issue.. just my s9+ it somehow never downloaded any of the rogers bloatware that usually happens when u insert the sim card in... ive tried factory reset..nothing either.

[CHMultimedia]

Try to dial *#272*Device IMEI# and select RWC (Will factory reset and install Rogers' stuff).

If nothing changes, then the firmware simply is not ready yet. An update should be released shortly and update all the CSC stuff. Some people already complained about some missing/weird stuff in the S9/S9+ firmware.

[Jmak]

Contact your carrier about it, i think they are the one who are going to push an update to active them. Check phone info for your current csc, it should be running on rogers CSC

[Jmak]

If you to about phone and software info, service provider should say RWC RWC XAC

[진시형]

this worked! thank you!!

[CHMultimedia]

Great to know. Enjoy and do not forget to participate in the SlowMo contest!