Original topic:

Samsung Galaxy S10 camera app failing to open

(Topic created on: 09-07-2019 09:52 AM)
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Nemati
Active Level 4
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Galaxy S
Ever since this morning everytime I go to use the camera app it says "Warning Camera failed". I tried restarting the phone, shutting it down and turning it back on, deleting recent apps, force stopping the camera app, deleting all camera data and cache, resetting all my settings to default, and entering safe mode to delete system cache. None of this worked.

The only thing I haven't tried yet (as far as I know) is totally resetting the phone and deleting everything, but i want to avoid that until it's absolutely necessary because I'd rather not HAVE to buy a $20 sd card to back up all my data for my $1600 phone. Also, I bought this phone less than a month ago so this is absolutely ridiculous for such a "premium" product.

If anyone has a fix for this that does not involve buying anything or deleting all my data please let me know.

(Ps. The last time I took a successful photo was on September 4th)

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18 Comments
Galaxy S
In order to try to fix the camera issue, my best recommendation would be to transfer everything from the SD card and the phone memory to a personal computer. After that is done, do a factory reset on the phone. Once that reset is complete then transfer everything from the computer back to the SD card and phone memory. The issue should then be solved and you won't have to spend $20 on a new sd card.
Nemati
Active Level 4
Galaxy S
I really don't want to have to do that for a $1600 phone I bought a month ago.
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Galaxy S
That was my best suggestion. Maybe another Samsung Member has a better idea on how to fix the camera issue.
Echo1
Expert Level 4
Galaxy S
Have you tried clearing the cache for the app?
Nemati
Active Level 4
Galaxy S
Yes. My suspicion is that this issue is related to the most recent update that I downloaded and installed on the 4th. Prior to the installation of the update I was able to take photos, after the update I'm not sure because I never tried opening the app until today, so it could be something else that happened since then, but my suspicion is that the two are related.

I'm going to wait until tomorrow and see if it fixes itself.
If not, I'm calling Samsung and asking for compensation because this truly is ridiculous for such an expensive phone.
And the camera of all things, such a fundamental feature. Even from a pos $300 phone I wouldn't expect this let alone from Samsungs brand-new flagship device. Luckily I have a back up for my Friday night but this still really pissed me off.
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Galaxy S
What do you mean by compensation? Refund or warranty? I think you are still entitled for that manufacturer's warranty? Another is, if you will send them your phone for warranty service, they will reset your phone to factory settings so it is better to back up your phone now. For me, the best way to know if your phone camera is broken or not is to factory reset your phone, it might be just software issues that can be fix by master reset..
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Galaxy S
Unless you root your phone and install a different ROM which will void your warranty, i think, not sure..
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Jmak
Active Level 10
Galaxy S
Try clearing camera app data to reset all settings. You can do that by holding camera app and going to app info. Than go to storage and clear all data. This will reset all settings of camera to factory without losing your photos.
If this doesn't work I would say contact samsung service center.
Galaxy S
You can backup your phone and save it to your google acct. I think there is no need for micro SD card, unless you have lots of photos and videos which you can transfer the file to your laptop or PC..
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