Original topic:

Secure Folder

(Topic created on: 10-21-2023 07:06 AM)
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Members_YRN3maP
Beginner Level 2
Options
Galaxy S

Hi Guys, Anyone can help me with Secure Folder? As I check google answers to reset PIN/Password, mine doesn't show any "Forgot Password" or even try clearing data / cache from settings -> apps. Any help, would be much appreciated! Thanks

11 REPLIES 11
RedDogRabbit
Expert Level 5
Galaxy S

Try the following:

  • Settings > Apps > Toggle ON "Show System Apps" (middle right) & Click "OK" Search for "Samsung Account" > Click on the 3 Dot Menu Top Right & "Uninstall Updates".
  • Go to the Secure Folder & type in Random letters / numbers. See if you get "forgot Password"?
  • If not, Reboot the device & Try again.

Screenshot_20231019_054916.jpg

Screenshot_20231019_054823.jpg

Day_Walker
Active Level 10
Galaxy S
Hey RedDog, how did you get your system font like that? Super easy on the eyes PM me pls?

Cheers
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Helenna
Moderator
Moderator
Options
Galaxy S

Hi, Just to confirm after performing the above steps are you still facing the problem ?

DianeSD
Beginner Level 4
Galaxy S
I'm having the same problem. I Uninstalled the updates but need to wait till my password / pin screen come back (I was at 30 min) to see if I get reset option
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DianeSD
Beginner Level 4
Galaxy S
I do not have a reset option still on my secure folder. I have cleared cache and data. And Uninstalled updates to samsung account. I have a notification from my secure folder that I cannot get rid of because I can't login to it. It's super annoying...there must be a way to get rid of this app of uou forget your pin!!
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Wackling
Beginner Level 2
Galaxy S
It automatically brings me to the code screen regardless of what I do
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Danaakira
Beginner Level 3
Galaxy S
I have this exact problem and it wants the password for after my phone does a reset, I put it in and it does nothing but if I put the wrong one it will tell me it's wrong
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pawankumar
Beginner Level 2
Galaxy S
Hey, I'm facing the same issue, have you found any solution yet?
Any lead would be much appreciated.... it's urgent
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Danaakira
Beginner Level 3
Galaxy S
Nope I'm still dealing with it unfortunately and not happy about it. Nor do I think anyone giving the above advice have actually tried their own advice. There is NO forgot password option 🙄
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