Original topic:

Smart Lock - Trusted Devices Missing

(Topic created on: 09-21-2023 04:54 AM)
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NewToSamsung
Active Level 4
Options
Galaxy S
For the last couple of days I have had to constantly use my PIN or fingerprint to access my S23 Ultra. This morning I had a few minutes and looked in to why. I am an old codger and have hearing aids and I also have a Fitbit both of which I have set as trusted devices. 

I was rather surprise to find Trusted Devices is missing from Settings -> Lock Screen -> Smart Lock. 

I then wiped the cache partition and that did not help. 

Is anyone else experiencing this issue? Any suggestions on how to resolve it?
84 Comments
RedDogRabbit
Expert Level 5
Galaxy S

Yeah, I think that it was someone else who was saying that Smart Lock itself was missing. 

Trusted Devices is there for me. 

Try Booting into Recovery & Wipe Cache. See if that works for you? 

Screenshot_20230921_102006.jpg

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NewToSamsung
Active Level 4
Galaxy S
I've done that already.
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RedDogRabbit
Expert Level 5
Galaxy S

Do you currently have any Paired devices connected to your phone? 

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NewToSamsung
Active Level 4
Galaxy S
YesScreenshot_20230921_104004_Gallery.jpg
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Souspun
Active Level 4
Galaxy S
Mines missing also on S22u. I use it to keep my phone unlock when I'm close to my watch. If I forget it in the vehicle then my phone stays lock.Screenshot_20230921_112039_Google Play services.jpg
NewToSamsung
Active Level 4
Galaxy S
I am glad to see someone else also having the issue.
marcocharest
Beginner Level 2
Galaxy S
Same on my S21u
Anonymous
Not applicable
Galaxy S

Yep, Samsung is now moving backwards with their tech support.

Maybe an Apple is in order in the near future instead of Android with Samsung.

 

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Bugsterman
Beginner Level 2
Galaxy S

I have the same issue. My phone is S10

dudeskdudesk
Beginner Level 2
Galaxy S

Same issue, S22u