I just wanted to share an issue that I had with our Samsung stove and possibly connect with others whom have had the same experience. While the oven was on, we heard a loud pop and saw flames coming up from behind the control panel. Fortunately, the fire did not last long and there was no damage done, however, it could've been much worse. I did some research, and it appears that this is not an isolated issue with this model stove.
You can download an excel report here from this US website;
https://www.saferproducts.gov/PublicSearch
There are also multiple reports on the US Samsung forums;
The stove was manufactured in April 2016. A recall has not been issued as far as I know.
I contacted Samsung and they have agreed to replace the control panel, however, I am concerned that they are replacing the panel with an equally defective and potentially dangerous part. When I contacted Samsung to get more information regarding the replacement parts, I was brushed off and told not to worry. All that I am asking for is some assurance that Samsung have recognized there is a problem with these control panels and that the replacement parts are safe to use.
Ours caught fire too a few weeks ago…same exact story. Oven was preheating and where the oven/“bake” plugs into control shorted out. Could have been a lot worse. Thanks everyone for sharing. Was debating buying a new control panel but seeing all this concerns me. Definately should be a recall…think I may be done with Samsung
Same issue happened to me while preheating on 5/8/22, NE59J7630SS/AA manufactured in March 2016, luckily caught it quickly and was able to shut off after the first few sparks.
