Samsung Messages Help

[KWG709]

Samsung Messages app is very inconsistent for RCS chat. Myself and SO both got brand new Note 20 Ultras with Telus, messages only send as chat half the time, all other times they send as SMS. Settings are identical on both devices, with RCS activated through the Messages app settings. Google Messages seems to work fine, but would prefer the native app. Looking for any suggestions.

[RedDogRabbit]

Most likely it's a network issue with Samsung messages, & it could just be coincidence that Google messages seems to work better.

I have Google messages as my default message app anyway. 

[Habsfan]

happens to me, I turn on airplane mode and then turn off to kinda reset the network and seems to work fine after

[Valeriya]

Hi KWG709, please perform reset network settings and if you still have the issue, we request you to check with the carrier.

[KWG709]

Hello, the recommended solutions did not work. My carrier indicated that other Note 20 users reported similar problems from January onward, but that no solutions worked. Since switching to Google Messages, I have periodically tried Samsung Messages, but chat functionality has continued to not work.

[RedDogRabbit]

I use Google Messages exclusively & never had any problems with Chat. 

[KWG709]

Perhaps I worded that wrong. Google messages works fine for me too for chat, it's just Samsung Messages that doesn't.

[RedDogRabbit]

No, I understood what you meant. 

Google Messages Chat has been working on Samsung phones with most carriers for quite a bit longer than Samsung Messages Chat.

Don't know if it's a Carrier issue having trouble with Samsung Messages or Samsung's? 

[KWG709]

I've been reading into the issue. Seems more and more people are having these issues all over. I'll keep using Google Messages for now and occasionally check Samsung to see if it was fixed.

[uzairm87]

when on wifi it becomes sms at times


when on mobile data it'll be rcs