Original topic:

Charging issues after lasted software update

(Topic created on: 02-13-2023 11:17 PM)
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Skyrider699
Active Level 1
Options
Galaxy S
After updating to Android 13/One UI 5 my Samsung S21+ 5G (SM-G996W) keeps falsely detecting water in the charging port. When I plug it in to charge in my car, it works just fine until I turn the car off. When I turn the car off it will give me the moisture detected in charging port warning. This warning stays on indefinitely. The only way I found to fix this warning, is to shut down my phone, plug it in, see that it's charging, and then turn my phone back on. Otherwise the moisture detected in charging port warning will not disappear. The longest I've left it active was one whole week. I'm wondering if anyone else is experiencing these issues.
24 Comments
Helenna
Moderator
Moderator
Options
Galaxy S

Hi, If you are getting the “Moisture has been detected” warning, it’s doesn’t mean that your Samsung phone was in direct contact with water. Most of the time, the charging error might be caused by a very humid atmosphere and sweating if you live in a hot area. The presence of dirt in the USB port of your Samsung device might also cause charging issues.

If you are having problems with charging your Samsung Galaxy smartphone, it may be due to one of the following reasons:

  • The charging port is wet or it has moisture residuals.
  • Dust particles have build up inside the USB port.
  • The charging port has been damaged due to corrosion, or the use of incompatible charging accessories.

Use a soft dry cloth to gently wipe your Samsung phone and shake it while keeping the charging port down. Then place it in the open air or under the ceiling fan for some time so that the moisture evaporates.

Please try using a different USB C Type C cable to charge your phone. Doing so will rule out the possibility of a damaged USB port. If the moisture detected bug has disappeared, it’s time to get a new charging cable.

Boot into the Safe Mode: Safe Mode is a diagnostic tool for Android devices. If you noticed that you started getting the “Moisture has been detected” warning right after installing an app, this tip might help you. A rouge 3rd-party app might trigger serious problems including the moisture bug. Reboot your Samsung device into the Safe Mode and plug in the charging cable. If you no longer get the moisture detected error, it means the real culprit is some recently installed app. You can uninstall the suspicious apps one by one in the Safe Mode and fix the charging issue.

If still the issue persists try to visit the Samsung authorized service center by the link given below to get it fixed.

https://www.samsung.com/ca/support/service-center/

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GwitGwyn
Beginner Level 4
Galaxy S

Ive had charge port replaced on one of my phones with errors and its still happening. Please see my reply to the primary post.  Im convinced its due to software update.

PeggyWeh
Beginner Level 2
Galaxy S

Definitely. It is not my charging cord, because it charges everything else but my phone, and it started after the update. Did everything I could think of including factory reset. I thought it was fixed, but than I couldn't hear anyone on my phone. Samsung really outdid themselves this time WILL NEVER buy a Samsung product ever again they are awful. I am disabled and I don't drive. How do I get a technician they don't do house calls. Am so p_ssed!

SonOfLiberty_1
Beginner Level 1
Galaxy S

It is on Samsungs end.

A friend, who was a tech at the time for Samsung, told me it's in the updates. This is the 3rd phone I've had that had the error. 

6mo after purchasing my new Galaxy 22+, It automatically updated (because I push the updates for this reason) and as soon as it was done with the update (while charging) it gave the all familiar alarm stating moisture detected. 

None of my Galaxy phones have been around water or moisture and are cared for because they're so darn expensive. 

It is a Samsung bug and it needs to be fixed or they will continue pushing "Longterm customers" away!

I love Samsung but I'm not going to keep spending my hard earned $1200-1600 on their products, if they can not fix the bugs and stop tampering with my phone!

This is the 3rd phone of mine it's done it to and it's always right after the update is installed!

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djvn
Active Level 5
Galaxy S
I had similar issues few times. It will go away after sometime. I bought a wireless charger to avoid this issue.
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Galaxy S
I am not sure if this will help, but you can give it a try. Since you have this problem after update, try clear the cache partition on your phone.

- Power off your phone
- Press and hold vol up and power key until you are in recovery mode
- use vol up and down to navigate
- select Wipe Cache Partition
- press power key to confirm
- click yes
- click reboot system
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LTKATE
Beginner Level 2
Galaxy S

I have this same issue on 2 Samsung phones. S20+ and now S23 Galaxy Ultra. I literally plugged my phone IN to install the update and post update it was warning me to unplug because of moisture or foreign material in the charging port. I believe this is a BUG that has been introduced by the latest OS update. Have you had any luck resolving this?

Kipi321
Beginner Level 2
Galaxy S

Hei,

I have now note 10+(expensive) not old yet, after update android 13 it stop to work. Same time my spouse galaxy a71 stop to work perfectly. We buy those same day. This is grazy how they but us buy by period new telephone. I am just only know how i get everything of my phone and now need to buy new that get everything to work good. Money goes from us to...

SadVex
Beginner Level 2
Galaxy S

Dude same!! I have charging issues after installing the update too! and is does my uncle's phone!