Hi, I suggest you please reach out to Text We Care (932 273) or live chat support by using the link below and they will let you know with the available options. Please keep the purchase receipt and the pictures of the SmarttTag handy for review. www.samsung.com/ca/livechat. We are available 24/7.
Smarttags are garbage. When you try to download the Smarttags the download installs all kinds of garbage including Tic Tok. I had to scrub through my computer to fix it.